Industries

Built for the way your industry talks to customers.

Pre-configured agents, knowledge bases, and use case combinations for the industries Motict knows best.

Industry 01 · Retail & E-commerce

Sell where your customers already are.

SEA's retail buyers live in WhatsApp, Instagram and marketplace chats. Motict closes the loop from first DM to delivery confirmation.

42%
Sales uplift
<3s
First reply
3×
Conversion vs LP
  • 01
    Chat Commerce Recommend products, share catalog, generate invoices, confirm payment — all in chat. See use case →
  • 03
    Marketing Broadcast Targeted campaigns for new drops, restocks, sales — without spamming. See use case →
Industry 02 · Healthcare & Clinic

Patient comms that don't drop the ball.

Reminders, rescheduling, results, insurance questions — handled 24/7 in the patient's language, by an agent that knows your protocols.

68%
Fewer no-shows
24/7
Booking coverage
3.2×
Faster lab Q&A
  • 01
    Booking Appointment Multi-doctor, multi-location calendars. Reschedules and reminders handled automatically. See use case →
  • 02
    Call Center Inbound triage, refills, lab result delivery — with HIPAA-style PII redaction. See use case →
Industry 03 · Financial Services

Case resolution, reminders, onboarding — at compliance scale.

Banks, fintechs, and lenders trust Motict for outbound that's auditable end-to-end. Every call recorded, scored, redacted, and stored.

3×
Repayments recovered
100%
QA coverage
AES-256
End-to-end encryption
  • 01
    Case Resolution AI triages, investigates, and resolves complaints — escalates to a human agent instantly when needed. See use case →
  • 02
    Payment Reminder Multi-channel pre-due nudges that drop late-payment rates without harassment. See use case →
  • 03
    Call Center Account inquiries, fraud verification, KYC follow-up — all logged and auditable. See use case →
Industry 04 · Education & EduTech

From inquiry to enrollment — automated.

Tutoring centers, language schools, edu-tech platforms — Motict qualifies leads, books trials, sends parent updates, and chases payments.

5×
Trial bookings
48%
Trial → paid
82%
Parent CSAT
  • 01
    Booking Appointment Class scheduling, trial sessions, parent-teacher meetings — auto-confirmed and reminded. See use case →
  • 02
    Marketing Broadcast Enrollment campaigns, class updates, progress reports — segmented by grade or program. See use case →
Industry 05 · Real Estate / Property

Qualify leads before they go cold.

Property buyers make decisions slowly but lose interest fast. Motict keeps every prospect warm — qualifying, scheduling viewings, and following up while your agents sleep.

3.8×
Viewing bookings
60%
Faster lead response
24/7
Lead qualification
  • 01
    Booking Appointment Schedule property viewings, virtual tours, and agent meetings — auto-confirmed with reminders. See use case →
  • 02
    Marketing Broadcast New listings, price drops, open house alerts — sent to the right buyer segment via WhatsApp. See use case →
Industry 06 · F&B / Restaurant

Orders, bookings, loyalty — handled in chat.

From grab-and-go orders to fine dining reservations, Motict automates the entire guest journey — order intake, table booking, waitlist updates, and loyalty broadcasts.

55%
Order automation
2.1×
Repeat orders
0 missed
Table reservations
  • 01
    Chat Commerce Take orders via WhatsApp or IG, generate bills, handle delivery coordination — in one thread. See use case →
  • 02
    Booking Appointment Table reservations, private dining, event bookings — confirmed and reminded automatically. See use case →
  • 03
    Marketing Broadcast Daily specials, promo menus, loyalty rewards — sent to regulars at the right time. See use case →
Industry 07 · Logistics & Shipping

Proactive updates. Zero missed deliveries.

Delivery anxiety is the #1 driver of inbound support tickets. Motict sends proactive tracking updates, handles rescheduling, and resolves returns — before customers call.

71%
Fewer inbound calls
94%
First-attempt delivery
4.8/5
CSAT score
  • 01
    Call Center Track shipments, reroute deliveries, handle damage claims — without a human agent in the loop. See use case →
  • 02
    Marketing Broadcast Dispatch confirmations, ETA alerts, and re-delivery windows — sent proactively to reduce WISMO tickets. See use case →
Industry 08 · Travel & Hospitality

A concierge for every guest, at every hour.

Travel is high-emotion and high-touch. Motict handles booking confirmations, itinerary changes, check-in reminders, and post-stay feedback — all on WhatsApp, all automated.

38%
Direct bookings up
2.4×
Upsell conversion
91%
Guest satisfaction
  • 01
    Booking Appointment Flight queries, hotel reservations, tour packages — confirmed and reminded across every channel. See use case →
  • 02
    Chat Commerce Upsell room upgrades, tours, and transfers in the same chat thread as the original booking. See use case →
  • 03
    Call Center Cancellation handling, rebooking, lost luggage, and complaint resolution — 24/7, in the guest's language. See use case →
Industry 09 · Manufacturing & B2B

B2B sales cycles — faster, leaner, automated.

Long RFQ cycles, complex distributor networks, slow follow-ups. Motict handles first-touch qualification, order status queries, and distributor broadcasts — so your sales team focuses on closing.

50%
Faster RFQ response
3.1×
Lead qualification
100%
Order status coverage
  • 01
    Call Center RFQ triage, order status, spec sheet delivery, and escalation to account managers — automated. See use case →
  • 02
    Chat Commerce Product catalog sharing, quote generation, and PO confirmation — all handled in chat. See use case →
Industry 10 · Automotive

From test drive to financing — in one conversation.

Car buyers research for months then decide in days. Motict keeps them engaged — scheduling test drives, sending spec comparisons, following up on financing, and nudging payment deadlines.

4.2×
Test drive bookings
28%
Financing conversions
90%
Payment on time
  • 01
    Booking Appointment Test drives, service appointments, and dealer visits — booked and confirmed automatically via WhatsApp. See use case →
  • 02
    Payment Reminder Financing instalment nudges, insurance renewal reminders, and service due alerts — on schedule, every time. See use case →
Industry 11 · SaaS / Tech

Activate trials. Reduce churn. Renew faster.

SaaS growth is a pipeline problem. Motict qualifies inbound leads, activates trial users, sends usage nudges, and fires renewal reminders — cutting churn at every stage of the funnel.

44%
Trial activation
31%
Churn reduction
2.7×
Renewal conversions
  • 01
    Marketing Broadcast Onboarding sequences, feature announcements, usage tips — segmented by plan and activity level. See use case →
  • 02
    Payment Reminder Renewal alerts, failed payment recovery, and upgrade nudges — sent at the right time via WhatsApp. See use case →
Industry 12 · Pharmacy / Apotek

Refills, reminders, and delivery — all in chat.

Indonesia has 30,000+ apotek but most still rely on walk-ins and phone calls. Motict automates prescription reminders, stock inquiries, delivery orders, and loyalty broadcasts — turning one-time buyers into regulars.

65%
Refill retention
3.2×
Repeat orders
24/7
Order & inquiry coverage
  • 01
    Call Center Stock checks, prescription queries, drug interactions, and delivery tracking — answered instantly without staff intervention. See use case →
  • 02
    Marketing Broadcast Refill reminders, promo alerts, new product arrivals — sent to the right customer at the right time via WhatsApp. See use case →
  • 03
    Payment Reminder Monthly medication plans, credit purchases, and instalment reminders — automated and compliant. See use case →
Coverage matrix

Industry × use case at a glance.

Which use cases fit your industry. Start with the most common, add more as you grow.

Industry Call Center Chat Commerce Booking Case Resolution Payment Reminder Broadcast
Retail & E-commerce
Healthcare & Clinic
Financial Services
Education & EduTech
Real Estate / Property
F&B / Restaurant
Logistics & Shipping
Travel & Hospitality
Manufacturing & B2B
Automotive
SaaS / Tech
Pharmacy / Apotek
Common Available
Industry-tailored from day one

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