These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer", "you", or "your") and PT Pakar Algoritma Andalan Semua ("Motict", "we", "us", or "our"), governing your access to and use of the Motict platform, including all software, APIs, AI agent features, WhatsApp Business API integrations, omnichannel CRM, and related services (collectively, the "Services").
By clicking "I Agree", completing the registration process, or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree to these Terms, you may not use the Services.
Motict provides a cloud-based B2B SaaS customer experience platform designed for Indonesian and Southeast Asian businesses. The core platform enables businesses to manage customer communications at scale through WhatsApp Business API messaging, an omnichannel CRM inbox, AI-powered chatbots and agents, broadcast and campaign messaging, automated workflow builders, and analytics dashboards.
Motict operates as a WhatsApp Business API implementer and integrates with the WhatsApp Business API, subject to the WhatsApp Business API Business and Commerce Policies. Features and capabilities may vary by subscription plan. We reserve the right to modify, enhance, or discontinue features of the Services with reasonable notice, provided that we will not materially reduce the core functionality available under your current subscription tier during a paid billing period without offering a proportionate remedy.
You are responsible for maintaining the security of your Motict account credentials and for all activity that occurs under your account. You must immediately notify Motict at admin@motict.com if you suspect any unauthorised access to your account. Motict will not be liable for any loss or damage arising from your failure to comply with this security obligation.
As a Customer, you are the data controller for your end-customers' personal data processed through the platform. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, including UU PDP No. 27/2023, UU ITE No. 11/2008, and the WhatsApp Business API Terms. You must obtain all necessary consents from your end-users before sending them messages via the platform.
You may use the Services only for lawful business purposes and in accordance with these Terms. You agree not to use the Services in any manner that could harm Motict, its infrastructure, its other customers, or third parties, or that violates applicable law, including but not limited to UU ITE No. 11/2008 (as amended in 2024), PP No. 71/2019, and UU PDP No. 27/2023.
Motict operates as a WhatsApp Business API service provider, and your use of the WhatsApp integration must comply at all times with the WhatsApp Business API Business Policy. Violations of these policies may result in the suspension or permanent revocation of your WhatsApp Business Account, for which Motict accepts no liability. Motict reserves the right to suspend or terminate your access to the Services immediately if we determine, in our reasonable judgment, that your use violates this Acceptable Use Policy.
Access to the Motict platform is provided on a subscription basis. Fees are charged in accordance with the pricing plan selected at the time of sign-up or as subsequently agreed in an order form or enterprise agreement. All fees are stated in Indonesian Rupiah (IDR) or United States Dollars (USD) as specified in your plan, and are exclusive of applicable taxes, including Indonesian Value Added Tax (PPN) where applicable.
Subscriptions are billed monthly or annually in advance. Annual subscriptions are non-refundable except as required by Indonesian consumer protection law or as expressly stated in your order form. Usage-based fees (including WhatsApp conversation charges passed through from the messaging platform provider) are billed in arrears and will appear on your next invoice. Motict reserves the right to adjust pricing with at least 30 days' written notice; continued use of the Services after the price change takes effect constitutes acceptance of the new pricing.
Motict and its licensors own all right, title, and interest in and to the Services, including all software, AI models, algorithms, interfaces, documentation, trademarks, and trade secrets. Nothing in these Terms transfers any ownership of Motict's intellectual property to you. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes during the term of your subscription.
You retain ownership of all data, content, and materials you upload or transmit through the Services ("Customer Data"), including conversation logs, contact lists, and custom workflow configurations. By using the Services, you grant Motict a limited licence to process Customer Data solely as necessary to provide the Services to you, as further described in our Privacy Policy and any applicable Data Processing Agreement. Motict does not claim ownership of Customer Data and will not use it for any purpose other than providing and improving the Services under this agreement.
To the maximum extent permitted by applicable Indonesian law, Motict's total cumulative liability to you for any claims arising out of or related to these Terms or the Services — whether in contract, tort, statute, or otherwise — shall not exceed the total fees paid by you to Motict in the three (3) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, Motict shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of business opportunity, or cost of substitute services, even if Motict has been advised of the possibility of such damages. These limitations reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between Motict and you.
Either party may terminate these Terms and your subscription with 30 days' written notice. You may cancel your subscription at any time from your account settings; cancellation will take effect at the end of the current billing period, and no refund will be issued for any unused portion of a prepaid term unless otherwise required by law. Motict may terminate your account immediately, without notice, if you materially breach these Terms, engage in prohibited conduct, or if continued service would expose Motict to legal or regulatory risk.
Upon termination, your right to access and use the Services ceases immediately. Motict will retain your data for 30 days following termination to allow you to export it via your account settings or by requesting an export from admin@motict.com. After this 30-day period, your data will be permanently deleted in accordance with our data retention policy, except where retention is required by law.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles. The parties agree that the courts of the Republic of Indonesia shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.
Any disputes shall first be subject to good-faith negotiation between the parties for a period of 30 days from written notice of the dispute. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan). You and Motict each waive any objection to the laying of venue in, and each waive any claim that such forum is inconvenient.