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Turn DMs into closed orders.

Reply to DMs, story replies, and comments — at the speed your audience expects. Convert engagement into revenue without burning out your team.

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Meta Graph API DMs · Stories · Comments Identity stitched with WA
What it does

Built for the way customers actually use Instagram DM.

Not a generic chatbot stapled onto a messaging API. A real agent that understands the channel.

Story-reply aware

Picks up context from the story or reel the customer is reacting to replies with the right product or info.

Comments → DM

Auto-convert public comments into private DMs. Mass-reply to "PRICE" comments at scale, compliant.

Sell in DM

Share product, capture address, generate payment link all inside the DM thread.

Identity stitching

Same customer on IG, WA, and Shopee = one profile. No fragmentation, no double-asks.

Quick replies

Pre-built quick reply buttons render natively in DM. Faster than typing, on-brand.

Spam + sentiment filter

Auto-mute trolls, route angry customers to humans, archive low-priority feedback.

How we deploy it

From contract to live in 14 days.

Connect IG

Link your Instagram Business or Creator account via Meta Business Manager. Takes 5 minutes.

Train agent

Sync your product catalog, FAQ, brand voice. Motict learns from your last 30 days of replies.

Launch

Soft-launch on DMs first. Add story-reply and comment-moderation as you get comfortable.

Optimize

Watch CSAT and conversion. Iterate on prompts, expand to ad funnel.

Where it shines

Common use cases on Instagram DM.

Most teams pair this channel with 2–3 of the use cases below.

01

Chat Commerce

Convert IG audience into customers, in DM.

 02

Call Center

Handle support questions right in the DM inbox.

 03

Marketing Broadcast

Re-engage past customers in their DM inbox.

 04

Booking

Book consultations and appointments straight from a story reply.
FAQ

Common questions about Instagram DM.

Yes. Motict requires the Business or Creator account type, linked to a Facebook Business Page. We help you set this up if needed.
Yes, with safeguards. Motict can auto-reply with a DM invite and apply sentiment-based filtering to avoid replying to negative content publicly.
Both are picked up. Motict can auto-thank a story mention, log it for engagement scoring, and follow up with a DM if you want.
Yes — Motict is built on the official Meta Graph API and follows IG's automated messaging policies (24-hour window, message tagging).
Ready to go live on Instagram DM?

Run your first agent in two weeks.

We handle the setup, verification, and training. You go live with a fully working agent — not a chatbot.

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